🔁 Return & Refund Policy – Shiva Enterprises
At Shiva Enterprises, we take utmost care in packaging and delivering your products with safety and trust. Since we deal in fragile glass bottles, we have a specific return and refund policy to ensure transparency and fairness.
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📦 Returns
We currently do not accept returns of products once delivered, due to the fragile nature of our glass bottles and hygiene concerns.
Please make sure you carefully review your order before placing it.
In case of wrong item delivery or missing items, please inform us within 24 hours of receiving the parcel.
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💔 Damaged or Broken Items
If your bottle arrives broken or damaged, we’re happy to replace it.
To qualify for a free replacement:
1. You must share a clear unboxing video taken at the time of opening the parcel (without cuts or edits).
2. Email the video and your order details to: shivabusiness26@gmail.com within 24 hours of delivery.
⚠️ No replacements will be provided without unboxing video proof.
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💸 Refunds
We do not issue refunds for any orders unless:
The product is out of stock after purchase.
The order is cancelled before dispatch from our warehouse.
Approved refunds (if any) will be processed within 5–7 working days to the original payment method.
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🚫 Cancellation Policy
Orders can be cancelled only if they haven't been shipped yet.
Once dispatched, the order cannot be cancelled or refunded.
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📞 Need Help?
For all queries, claims, or assistance, reach us at:
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✅ Friendly Tip:
Please record an unboxing video at the time of delivery to help us serve you better in case of damage or missing items.